Returns Policy

Return and Refund Policy:

Our goal is to match you with the right products for your unique skin needs. We encourage you to connect with our skin experts at [email protected] to ensure your product selection is the right fit for you.

CHANGES TO YOUR ORDER

Once your order has been processed, we are unable to make changes. This includes combining orders, adjustments to your order or shipping details.

CANCELLING ORDERS

If you need to cancel an order, please contact Customer Care immediately. We will do our best to stop the order before it is prepared. Once an order is processed, we are unable to cancel it.

Due to health and safety concerns, we are unfortunately unable to accept returns or issue refunds, at this time, for products that have been opened or unsealed.

Unopened and sealed products are eligible for returns and refunds, provided they are returned within 30 days of the order’s delivery for orders delivered to U.S. addresses, and within 60 days of the order’s delivery for orders delivered outside the U.S..
Please note that we do not currently offer return shipping labels. Postage for returns is the responsibility of the buyer.

To obtain a return shipping address, please contact our customer service team at [email protected].

Please note that we are unable to offer refunds for eligible products returned through a forwarding company, if they have been rendered damaged, defective, suffered material loss, or were lost in transit. Reimbursement for issues such as these are the responsibility of the freight forwarder, and so they must be contacted directly.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not eligible for appeal. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy*.

*Examples of return policy abuse include but are not limited to: excessive returns within a small window of time or returning ineligible items.
Exchanges:

Please note that we are unable to offer exchanges at this time.

Missing/Damaged/Defective Products: (USA & International)

If products in your order were missing, damaged in transit to you, or arrived with any form of functional defect, please email us at [email protected]. Please include your order number and a description of the missing item(s), or your order number, details of any present damage or defect, and a photo of the damaged or defective area (if applicable).

If there are any issues with your order or its delivery, please notify Customer Care within 48 hours of receipt by phone or e-mail.